Shipping Policy
At PuffInTHC, we strive to provide a fast, secure, and reliable shipping experience for all our customers. Please review the following details regarding our shipping process.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email confirmation once your order has shipped.
2. Shipping Methods & Delivery Times
We work with trusted courier services to ensure safe delivery. Estimated delivery times are:
- Standard Shipping (Domestic): 5–10 business days
- Express Shipping (Domestic): 2–5 business days
- International Shipping: 7–15 business days (delivery times may vary by country and customs clearance).
Note: These are estimated timeframes. Delays may occur due to courier issues, customs inspections, or factors beyond our control.
3. Shipping Costs
- Shipping charges are calculated at checkout based on your location, delivery method, and package weight.
- From time to time, we may offer free shipping promotions on qualifying orders (details will be displayed on our site).
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email.
- You can use this tracking number on the courier’s website to follow your delivery progress.
5. International Shipping & Customs
- We ship to select international locations.
- Customers are responsible for any import duties, customs fees, or local taxes applied by their country.
- Please check the legal status of THC products in your country before ordering. PuffInTHC is not responsible for packages held, delayed, or rejected by customs.
6. Damaged, Lost, or Delayed Packages
- If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.
- If your package is delayed or lost, contact our support team and we will assist in filing a claim with the courier.
- PuffInTHC is not liable for delays caused by courier services, customs, or circumstances outside our control.
7. Incorrect Address Disclaimer
- Please ensure your shipping address is accurate and complete.
- We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.
8. Contact Us
For any questions or concerns about shipping, please contact us: